Customer Success Manager

As a Customer Success Manager, you will work directly with our customers to ensure they are successfully using our products, achieving their desired return on investment, and are highly satisfied with our service. You will play a key role in minimizing customer cancellations, maximizing opportunities for upsell, and accurately forecasting future revenues from your allocated customer portfolio. This role requires a combination of relationship management, strategic thinking, and a keen understanding of customer needs to ensure long-term success.

Key Responsibilities:

• Develop strong relationships with customers, ensuring they are using our products effectively to meet their business goals and achieve maximum return on investment.
• Proactively manage customer accounts to ensure ongoing satisfaction, resolve issues promptly, and address any concerns to prevent cancellations.
• Identify upsell opportunities and work closely with the sales team to drive ad...