Customer Success Manager

Your mission

We are seeking a Customer Success Manager to drive customer value across a blended portfolio of strategic and scaled accounts by owning a small number of higher-touch customers, leading structured onboarding and success planning, and executing scalable, data-led initiatives that drive adoption, measurable outcomes, and expansion-ready opportunities in close collaboration with CS-Ops, Product, the Technical Customer Experience Team and Sales.

What will be your day to day

Portfolio Ownership (Higher-Touch Accounts)

• Manage a focused portfolio of higher-touch accounts.

• Build trusted relationships with key stakeholders and decision-makers.

• Develop and execute customer success plans aligned to customer goals.

• Identify value gaps, adoption blockers, and expansion signals.

• Proactively assess account health and risk on an ongoing basis...