Job Description
Summary of Role
You will manage a high -volume portfolio of mid -market accounts, focusing on client health, retention, and revenue growth. You aren't just following a script; you are a trusted advisor who uses data and business logic to solve problems independently.
Your Impact & What You'll Do
Manage Your Portfolio: Take full ownership of account health and meet retention (GRR/NRR) targets.
Solve Problems Early: Use data to spot risks and fix the root causes before they become issues.
Tell the Value Story: Lead review calls that turn technical metrics into clear ROI for clients.
Handle Tough Situations: Act as the main point of contact for escalations, de -escalating friction with authority.
Improve the Process: Work with the operations team to automate and refine the customer jou...