Customer Success Manager

At IGT, we consider the role of a Customer Success Manager (CSM) to be of utmost importance in helping our valued IGT ADVANTAGE customers achieve their strategic goals and maximize their investments. We are looking for a professional with a perfect customer‑centric and technical skills balance. The primary objective of this role is to create effective strategic partnerships with our clients by demonstrating technical best practices and adoption while also establishing new relationships. Additionally, the CSM will act as a liaison between the customer and the many internal entities supporting and serving the IGT systems ecosystem to simplify processes and reduce complexity. This involves streamlining partnerships with various departments, including product management, engineering, professional services, and education.

This role is based in Vancouver, Canada.

Responsibilities

• Orchestrate overall relationships with assigned clients, wh...