Customer Success Manager

Timings: 9am-5pm EST/PST. Overlapping is required Reporting: CEO Fully Remote We're Hiring: Customer Success Manager (Remote) One of the fastest-growing software companies is looking for an exceptional Customer Success Manager to join their team! Our client is a profitable and sustainably growing software holding company with around 50 team members. They build and operate multiple SaaS products across niche industries, with small, high-performing teams that offer the perfect balance of startup energy, cross-functional collaboration, and long-term stability. About the Product The wholesale jewellery industry is built on relationships and complex operations, yet much of the software powering it is decades behind. Our client is transforming the industry with a modern ERP platform designed specifically for wholesale jewellery businesses. The Opportunity As the Customer Success Manager , you'll own the entire customer journey from onboarding and implementation to adoption, retention, and lo...