Customer Success Manager

Description

We are looking for a highly responsive, technically savvy Customer Success Manager who thrives in a fast-paced, high-volume environment. This role is focused on managing a large book of transactional accounts through primarily tech-touch and reactive engagement, with an emphasis on retention, issue resolution, and customer responsiveness.

CSM's in this role are organized, efficient, and customer-focused. They excel at managing inbound requests, resolving issues quickly, mitigating cancellation risk, and ensuring customers continue to receive value from DTN solutions. This role is ideal for someone who enjoys working at speed, juggling multiple priorities, and delivering consistent, high-quality support across a broad customer base.

Successful candidates are analytical, adaptable, and comfortable working with customers at various stages of the lifecycle. They communicate clearly, follow defined processes, and collaborate closely with inte...