Customer Success Manager

About Gleantap

Gleantap is an intelligent customer experience platform built for fitness and wellness businesses. We help clubs and studios turn their customer data into impactful sales and marketing campaigns using AI, automation, and contextual messaging — driving higher lead conversion and stronger retention for brands like Gold's Gym and Planet Fitness.

About the Role

We're looking for a Customer Success Manager who will own the full client lifecycle — from onboarding new accounts to nurturing long-term relationships that drive retention and growth.

This is a high-touch, client-facing role. You'll spend a significant part of your day on Zoom with clients, so you need to be an excellent communicator, polished and presentable on camera, and comfortable leading conversations with business owners and managers.

You'll also be managing a large portfolio — 80 to 100 accounts — which means organization isn'...