Job Description
Your mission
We are seeking a Customer Success Manager to drive customer value across a blended portfolio of strategic and scaled accounts by owning a small number of higher-touch customers, leading structured onboarding and success planning, and executing scalable, data-led initiatives that drive adoption, measurable outcomes, and expansion-ready opportunities in close collaboration with CS-Ops, Product, the Technical Customer Experience Team and Sales.
What will be your day to day
Portfolio Ownership (Higher-Touch Accounts)
Manage a focused portfolio of higher-touch accounts.
Build trusted relationships with key stakeholders and decision-makers.
Develop and execute customer success plans aligned to customer goals.
Identify value gaps, adoption blockers, and expansion signals.
Proactively assess account health and risk on an ongoing basis, including forecasting
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