Job Description
Do you enjoy working for a Global B2B data provider?
Are you seeking an opportunity in Customer Success in Japan?About the RoleThe Customer Success Manager (CSM) is accountable for ensuring customers realise maximum value from the full Elsevier product portfolio. By driving adoption, engagement, retention and measurable outcomes, the CSM plays a critical role in renewal success and identifying opportunities for growth within their defined customer portfolio. Serving as the customer's trusted advisor, the CSM partners closely with Account Managers and cross‑functional teams to deliver seamless experiences and ensure customers achieve their strategic objectives.
Responsibilities
+ Own the post‑sale customer relationship, acting as the primary point of contact and strategic advisor
+ Lead onboarding, ensuring customers achieve early and sustained value
+ Develop and execute success plans, defining customer goals, value milestones and measurable outcomes
Are you seeking an opportunity in Customer Success in Japan?About the RoleThe Customer Success Manager (CSM) is accountable for ensuring customers realise maximum value from the full Elsevier product portfolio. By driving adoption, engagement, retention and measurable outcomes, the CSM plays a critical role in renewal success and identifying opportunities for growth within their defined customer portfolio. Serving as the customer's trusted advisor, the CSM partners closely with Account Managers and cross‑functional teams to deliver seamless experiences and ensure customers achieve their strategic objectives.
Responsibilities
+ Own the post‑sale customer relationship, acting as the primary point of contact and strategic advisor
+ Lead onboarding, ensuring customers achieve early and sustained value
+ Develop and execute success plans, defining customer goals, value milestones and measurable outcomes
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