Customer Success Manager

ClearFeed is an AI-powered platform for customer and employee support over Slack and MS Teams. It enables efficient support by connecting chat helpdesks to enterprise project management and CRM systems and providing GPT-powered responses based on company data. Our fast-growing customer base spans the world and different verticals and comprises some of the best known technology companies today.

Role Overview

The Customer Success Manager would be responsible for all aspects of post-Sales activities for existing customers. This includes driving initiatives for growth (like conducting training sessions and webinars), doing periodic customer reviews and managing account renewals. We are a deeply technical team - the successful candidate must have a strong technical background and will also be involved in Support activities and bringing Product feedback back to internal teams. They must have the ability to communicate complex technical informati...