Customer Success Manager in Digital Engagement

Become a vital part of IHUBApp as a Customer Success Manager, where you will oversee customer onboarding and ensure long-term engagement. This SaaS position requires strong training and communication skills.
Your role will be critical in using your two-plus years of Customer Success experience to onboard and train clients on core platform features. You will be responsible for creating success plans that drive product adoption and monitor account health actively. Utilizing analytics, you will gather insights to continuously improve customer experiences and outcomes.
Key Responsibilities:
• Lead comprehensive onboarding and training sessions
• Create and implement customer success strategies
• Provide training on publishing workflows and analytics
• Proactively monitor account engagement for risks
• Collect and document customer feedback for improvements
Requirements:
• 2+ years in Customer Success or Implementation
• Strong communication and leadership abil...