Job Description

We are seeking a proactive and customer-focused Customer Success Manager to join our growing team. As a CSM, you will be the key point of contact for our clients, ensuring a seamless post-sales experience, driving product adoption, and building strong, long-term relationships.

Responsibilities

  • Own customer onboarding, training, and engagement for B2B SaaS products.
  • Act as the voice of the customer internally, working with product and support teams.
  • Ensure product adoption and track usage metrics to maximize customer satisfaction.
  • Identify upsell/cross-sell opportunities in collaboration with the sales team.
  • Manage client relationships through regular check-ins, QBRs, and renewal cycles.
  • Handle customer queries, troubleshoot issues, and ensure timely resolution.
  • Maintain CRM records and documentation of interactions and feedback.

Requirements

  • Ba...

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