Customer Success Manager: German Speaking

We're looking for a customer centric individual to join our scaling customer success team in Germany. We are specifically looking for a german speaking consultant as you will be responsible for the DACH region (Germany, Austria, and Switzerland).

Your role will revolve around client satisfaction, retention, adoption and expansion on clients portfolios. Our ideal candidate will have experience working in a product lead business and have hospitality [more specifically hotel] experience.

Tasks

Your main duties and responsibilities will be - but not limited to:

• Reaching out to hoteliers directly, to advise them of the added benefits of RoomRaccoon


• Deliver demos to interested hoteliers demonstrating the scope of RaccoonPay and added benefits.


• Develop a deep understanding of our product suite and competitor pricing and product offering.


• Proactively engage with Hoteliers to understand th...