Job Description

About the Role

We are seeking a proactive and experienced Customer Success Manager to join our team full-time at Publish Experts. In this role, you will oversee daily customer support operations, lead a team of customer service representatives, and ensure an exceptional customer experience across all touchpoints.

If you are passionate about customer satisfaction, team leadership, and operational excellence, we'd love to hear from you.


Position Details
  • Job Title: Customer Success Manager
  • Employment Type: Full-Time
  • Location: Remote
  • Working Hours: Monday to Friday, 2:00 PM – 10:00 PM Western European Time (WET)


Key Responsibilities
  • Manage and oversee day-to-day customer support operations
  • Lead, mentor, and support customer service representatives
  • Handle es...

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