Customer Success Manager, Enterprise

At BuildOps, we’re building a groundbreaking software solution purpose‑built to support today’s commercial contractors—from managing service to overseeing project management. We’re looking for a self‑motivated, analytical thinker to join us as an Enterprise Customer Success Manager.

What you’ll do

• Build strong relationships with key customer stakeholders using digital‑first engagement and proactive touchpoints, managing a healthy portfolio of Enterprise accounts and ensuring maximum value from our platform.
• Become a BuildOps product expert, enabling customers to utilize the platform to its full potential, driving feature adoption and sharing best practices.
• Craft and execute tailored Success Plans focused on value realization, identifying business workflows, pain points, and goals to deliver measurable outcomes and support long‑term retention and expansion.
• Build and present executive business reviews for large, complex custom...