Job Description

The Role

The Customer Success Manager owns the overall health, growth, and commercial success of assigned customer accounts. Acting as a trusted advisor, the role ensures alignment between customer business strategies and Datalex solutions to deliver agreed outcomes and long-term value. With full accountability for commercial engagement, the Customer Success Manager leads cross-functional collaboration, drives customer satisfaction and retention, and supports sustainable revenue growth.

  • The Customer Success Manager is responsible for managing and leading the end-to-end Customer Success engagement with assigned customers. The role owns the overall health of the customer relationship, ensuring alignment between the customer’s business strategy and the Datalex solution to deliver agreed outcomes and long-term value.
  • Serve as a trusted advisor to customers and internal stakeholders, providing thought leadership and ensuring cross-functional alignment and e...

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