Customer Success Manager

About the Role

Chubb Fire & Security is seeking an experienced Customer Success Manager to join our National Key Accounts team. This role is critical to strengthening long-term partnerships with our existing Fire, Security and Monitoring customers, ensuring retention, satisfaction, and growth across our national portfolio.

You will act as a trusted advisor to key stakeholders, driving value from our solutions while identifying opportunities to expand services and deepen customer engagement.

Key Responsibilities

• Own and manage relationships with a portfolio of National Key Account customers, ensuring high levels of satisfaction and retention.
• Develop a deep understanding of customer environments, business needs, and risk profiles.
• Identify and execute growth and cross-sell opportunities within existing Fire, Security, and Monitoring customers.
• Partner with Sales, Operations, Service, and Monito...