Job Description
Challenge?
- Design and manage 1-to-many customer success programs (digital onboarding journeys, email campaigns, webinars, academy).
- Monitor customer health through usage analytics, satisfaction scores, and engagement KPIs, help us reshape that we identify risk and opportunities.
- Identify triggers for upsell, cross-sell, and churn risk, and implement playbooks for each scenario.
- Intervene 1:1 with high-potential or a...
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