Customer Success Manager - Cloud

Introduction

As a Customer Success Manager (CSM) for Apptio line of products, you will be responsible for ensuring that customers have a successful experience using the products, provide ongoing support to customers, monitor their usage of the product, and identify opportunities for upselling or cross-selling. Serve as the primary point of contact for a portfolio of customers, handling any issues or questions they may have and working to ensure their overall satisfaction with the product.  

Your role and responsibilities

In a typical day, you will be owning the execution plan for customers.  As their business need change, you will need to assess and recalculate the path to success.  You will interact regularly with the customer's team and even take action to make changes to the customer's cloud account to execute your recommendations.  You will identify gaps that the customer may have that would prevent them from achieving that suc...