Customer Success Manager

About TargetBay:

TargetBay is an all-in-one Ecommerce Marketing Cloud that integrates core functionalities like customer profiling, review generation, segmentation, and automated email personalization to help Ecommerce entrepreneurs increase their sales. TargetBay's main products include BayEngage, BayReviews, and BayAds.

Job Descriptions:

• Own the overall relationship with assigned clients, which includes: Onboarding new customers, increasing adoption, ensuring retention, identifying upsell potential, and driving customer satisfaction
• Actively engage clients through all phase, ensure their satisfaction through timely communication and Effectively handle the escalations
• Proactively identify opportunities and optimization points where we can deliver even greater value for our clients.
• Work with cross-functional teams to ensure customer satisfaction
• Effectively address customer queries an...