Job Description
Customer Success Manager (CSM) – Lending
Location: Chennai
Experience: 4+ Years
Company: Lead Squared
Role Overview
Lead Squared is hiring a Customer Success Manager to drive adoption, retention, and growth across lending clients (NBFCs, Banks, Fintechs). You will own post-go-live account management and ensure measurable business impact across loan origination and servicing workflows.
Key Responsibilities
Manage end-to-end customer lifecycle for lending accounts
Drive platform adoption across LOS, LMS, underwriting, disbursal, and collections workflows
Conduct QBRs and stakeholder reviews with senior leadership
Identify expansion opportunities and support revenue growth
Monitor account health, mitigate churn risks proactively
Translate business requirements into scalable product configurations
Partner with Product and Implementation for continuous optimization
Required Experience
4+ years in Customer Success / Account Management (Saa S prefe...
Location: Chennai
Experience: 4+ Years
Company: Lead Squared
Role Overview
Lead Squared is hiring a Customer Success Manager to drive adoption, retention, and growth across lending clients (NBFCs, Banks, Fintechs). You will own post-go-live account management and ensure measurable business impact across loan origination and servicing workflows.
Key Responsibilities
Manage end-to-end customer lifecycle for lending accounts
Drive platform adoption across LOS, LMS, underwriting, disbursal, and collections workflows
Conduct QBRs and stakeholder reviews with senior leadership
Identify expansion opportunities and support revenue growth
Monitor account health, mitigate churn risks proactively
Translate business requirements into scalable product configurations
Partner with Product and Implementation for continuous optimization
Required Experience
4+ years in Customer Success / Account Management (Saa S prefe...
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