Customer Success Manager

This is a foundational Customer Success role at ShadowHQ that you’ll help build.

You’ll own customer onboarding, adoption, renewals and ongoing success for organizations using ShadowHQ during preparedness and real cyber incidents. You’ll work directly with CISOs, IT leaders, GRC teams, and business continuity professionals to ensure ShadowHQ is embedded into their operational workflows before a crisis hits.

This role blends customer success, enablement, and light sales. You’ll be the voice of the customer as they operationalize ShadowHQ as their out-of-band cyber response platform.

You’re proactive, structured, and calm under pressure. You care deeply about outcomes.

You’ll also help define ShadowHQ’s customer success processes, tooling, onboarding frameworks, and health metrics.

This is not a passive account management role. You are accountable for customer readiness in a fast growing segment of the cyber security industry.

How you can ...