Customer Success Manager

Employer Industry: SaaS (Software as a Service)

Why consider this job opportunity

• Competitive salary and equity in the company
• Opportunity for career growth and development within a recognized workplace
• Comprehensive benefits package including paid vacation and Life leave days
• Engaging and collaborative work environment recognized as one of Ottawa’s Best Places to Work 2025
• Flexible working arrangements that promote a healthy work-life balance

What to Expect (Job Responsibilities)

• Build and maintain deep relationships with customers to ensure positive sentiment and success
• Understand customer goals and identify gaps to achieve desired outcomes
• Develop and implement success plans and account strategies
• Provide focused training, education, and best practices to clients
• Advocate for customer needs internally to drive product improvements and enhance...