Customer Success Manager

Overview

Join to apply for the Customer Success Manager role at HubSpot . If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. HubSpot's mission is to help millions of organizations grow better. Our team aims to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software. The outcome is increased value, satisfaction, and renewal of the customer.

Responsibilities

• Book of Business Management
  • Quickly grasp the core metrics and expectations of the role and execute against those metrics and leading indicators.
  • Own and be held accountable for the customer’s post-sale experience.
  • Formalize your book of business management, creating action plans for risky customers while simultaneously identifying and realizing growth opportunities.
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