Job Description

Job Description:



Customer Success Manager

Our client is a third-party logistics (3PL) provider specializing in the healthcare and industrial chemical sectors. As they continue to grow, they are seeking a proactive and relationship-driven Customer Success Manager to join their team.

Position Overview:


The Customer Success Manager will manage a portfolio of approximately 30–40 client accounts, serving as the primary point of contact to ensure service excellence, issue resolution, and long-term client satisfaction. This role is both strategic and hands-on, focused on strengthening relationships, managing escalations, identifying growth opportunities, and supporting operational excellence.

Key Responsibilities


  • Manage and nurture relationships across 30–40 customer accounts
  • Serve as the primary escalation point for client concerns and service issues
  • Proactively communicate...

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