Customer Success Manager

We are looking for a highly driven Customer Success Manager to own client engagements and serve as a trusted sustainability partner for our key accounts. This role extends beyond traditional customer success — you will support clients through their ESG and climate journeys by combining strong subject-matter understanding with hands-on execution and advisory support.

Key Objectives of the Role

This is a critical role with a direct impact on helping clients achieve their sustainability and climate goals.

The CSM will:

• Lead clients through the effective implementation and use of StepChange's ESG, Financed Emissions, and Climate Risk solutions
• Provide ongoing strategic and subject-matter support on sustainability, ESG requirements, and climate risk considerations
• Drive internal alignment and adoption across client teams, ensuring long-term value from StepChange's platform

The role requires the ability to tr...