Customer Success Manager

Reo. Dev is a modern revenue stack for developer-focused companies. We help Developer Tool companies identify which Engineering Teams have an Urgent need for their product and the highest likelihood of conversion. We capture and analyse a wide array of developer activity data from Github, Docs, Docker Installs, Communities, other dev-specific sources and convert them to sales signals. Our customers include CROs, VP Sales, VP Marketing, AE, SDR teams and Marketing teams of Devtool companies.

Responsibilities

• Owning customer/ account onboarding and setup.
• Working with them to understand their goals and explain how the product helps them in achieving these goals.
• Acting as a product consultant, guiding them with settings and implementations that will be needed for them to achieve their goals.
• Being the key channel of customer feedback. Liaison with various teams to see that customers are able to get the desired output.