Customer Success Manager

Description

Responsibilities
• Proactively reach out to the leads and prospects over phone including cold calling
• Perform client facing presentations and product demonstrations
• Convert the leads to trial customers
• Design and adapt each demonstration to meet specific clients’ needs while communicating applicable messages based on proposed solution and sales strategy
• Understand various users of the system and transpire the benefits of the solution in their context
• Maintain current knowledge of markets, industry trends, products and strategies
• Share demo and client feedback to Product Manager for roadmap consideration
• Proactively manage your schedule, leads pipeline, and campaigns in order to meet milestones and quarterly objectives
• Execute internal demos of the solution to internal staff members for on-boarding
• Participate in Proof of Concept analysis, scope, and delivery

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