Customer Success Manager

Intellyse is a Swiss startup (ETH & HSG spin-off) using GenAI to audit and control freight invoices — road, ocean, air — for the companies that pay them. We turn freight data into recurring savings for shippers, and support clients on procurement and spend optimisation decisions. We’re past 10 paying clients and growing fast.

How we create value:

• Recover overcharges through credit notes.
• Identify uncontracted spend and cover it with rate-card rates to create recurring savings.
• Optimise currency exchange rates.
• Prevent leakage through optimal carrier allocation.

We’re hiring our first Client Success Manager to own the client relationship end-to-end: onboard them, run the project, and make sure they see — and feel — the ROI.

What you’ll do

• Own onboarding and implementation for new clients: set the plan, gather the data and requirements, coordinate our engineers, and ge...