Customer Success Manager

Job Role A strategic, client-facing role responsible for growing existing accounts (farming), ensuring delivery success, supporting Statement of Work creation, and formally closing customer projects with measurable outcomes Account farming & revenue growth Identify and pursue upsell and cross-sell opportunities within existing accounts to grow revenue Conduct regular business reviews to surface new needs aligned to client goals Maintain a healthy account expansion pipeline in CRM; track whitespace and expansion signals Collaborate with sales and pre-sales teams to develop account growth strategies Business reviews & customer engagement Plan and facilitate structured business reviews on agreed cadences weekly check-ins, monthly service reviews, and quarterly business reviews (QBRs) Lead QBR conversations at senior stakeholder level, presenting value delivered and aligning on next-quarter priorities Use monthly reviews to track progress against the customer success plan and surfa...