Customer Success Manager

Fourth Frontier is looking for a talented, self-driven Customer Success Manager to join our expanding team. This role owns the day-to-day operation of Fourth Frontier's CX function — managing a team of four support agents, maintaining SLA and compliance discipline across two distinct product variants (FX Wellness and FX+ Medical), and surfacing structured insight from ticket analytics. The Customer Success Manager will be the operational owner of an AI-native CX infrastructure built on Zoho Desk with an active AI layer and expected to operate with a high degree of autonomy and ownership.

Given the dual nature of our product portfolio — a consumer wellness device and an FDA-cleared cardiac monitoring device — this role carries both operational and regulatory weight. CX processes at Fourth Frontier are part of the company's compliance infrastructure to meet FDA, EU_MDR and CDSCO standards.

The key responsibilities of this role will include:

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