Customer Success Manager

The Customer Success Manager (APAC) is responsible for ensuring that customers achieve their desired outcomes while using the company’s products and services, driving satisfaction, retention, and growth. This role involves building strong relationships with customers, understanding their goals, and proactively guiding them to success with the company’s offerings.

The Customer Success Manager plays a critical role in aligning customer success with business outcomes, turning satisfied customers into long-term advocates and contributors to revenue growth through contract renewals, upselling, cross-selling, and maintaining high renewal and retention rates.

This role is field-based and supports the full APAC region, strengthening TOMRA Foods customer-centric approach by enhancing the effectiveness of service product sales. It directly supports and grows after-sales activities, ensuring a unified and proactive strategy for expanding se...