Customer Success Manager

About us Founded in Sydney in 2014, ezyCollect by Sidetrade is Australia's leading Order-to-Cash platform for small and mid-sized businesses.

We automate credit management, collections, and payments - taking the manual work out of getting paid.

Our 1,100+ customers manage A$19 billion in receivables through the platform, typically cutting late payments by 40% and bad debt by 80% within three months.

Now part of global AI leader Sidetrade, we're scaling our reach across three continents - bringing enterprise-grade technology to the mid-market while staying true to our Sydney roots.

Australian innovation.

Global ambition.

Why this role exists As we've grown from a niche workflows and payments platform to a comprehensive Order-to-Cash solution serving 1,300+ customers, our CS function has had to scale alongside the business.  This role is pivotal in delivering a proactive, white-glove service to our top 25-30% of customer...