Job Description
Lead customer operations as a Customer Success Manager at Martech, overseeing Email Industries and Kickbox. Use your strategy skills and account management expertise to enhance client services.
In this strategic leadership role, you'll manage teams across Email Industries and Kickbox to ensure exceptional client experiences. You will focus on coaching professionals, optimizing client contracts, and resolving escalations effectively. This position is tailored for those with a solid SaaS background and a knack for customer success.
Key Responsibilities:
• Lead and mentor teams at Email Industries and Kickbox
• Oversee technical support and account management functions
• Serve as primary escalation point for client issues
• Manage contract renewals and pricing strategies
• Advocate for customer needs with internal teams
Requirements:
• 4+ years in SaaS Customer Success or Account Management
• Proven experienc...
In this strategic leadership role, you'll manage teams across Email Industries and Kickbox to ensure exceptional client experiences. You will focus on coaching professionals, optimizing client contracts, and resolving escalations effectively. This position is tailored for those with a solid SaaS background and a knack for customer success.
Key Responsibilities:
• Lead and mentor teams at Email Industries and Kickbox
• Oversee technical support and account management functions
• Serve as primary escalation point for client issues
• Manage contract renewals and pricing strategies
• Advocate for customer needs with internal teams
Requirements:
• 4+ years in SaaS Customer Success or Account Management
• Proven experienc...
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