Job Description
Drive customer retention and growth as a Customer Success Manager with Descartes in Canada. This role centers on strategic management of customs brokerage accounts, ensuring success for approximately 150 clients.
As a Customer Success Manager, you will be responsible for enhancing customer relationships while identifying growth opportunities. This position demands collaboration with Sales, Product, and Support teams, focusing on trade compliance and logistics technology. You will play a crucial role in executing retention plans and leading strategic Quarterly Business Reviews.
Key Responsibilities:
• Manage strategic account plans for customer retention
• Lead QBRs to enhance operational alignment
• Foster growth through upselling and cross-selling
• Utilize CRM for portfolio health monitoring
• Collaborate with cross-functional teams on customer strategy
Requirements:
• 3+ years in Customer Success or Account M...
As a Customer Success Manager, you will be responsible for enhancing customer relationships while identifying growth opportunities. This position demands collaboration with Sales, Product, and Support teams, focusing on trade compliance and logistics technology. You will play a crucial role in executing retention plans and leading strategic Quarterly Business Reviews.
Key Responsibilities:
• Manage strategic account plans for customer retention
• Lead QBRs to enhance operational alignment
• Foster growth through upselling and cross-selling
• Utilize CRM for portfolio health monitoring
• Collaborate with cross-functional teams on customer strategy
Requirements:
• 3+ years in Customer Success or Account M...
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