Customer Success Manager, Academia & Government

Job Summary

Clarivate is seeking an energetic Customer Success Manager (CSM) to join our global Customer Success team within our Academia & Government segment. In this role, you will retain and grow existing business by proactively partnering with customers across the Academia & Government segment to drive measurable value from Clarivate solutions. You will build trusted, long-term relationships by deeply understanding customer goals, applying industry and product expertise, and supporting desired business outcomes. Leveraging strong attention to detail, you will identify early indicators of account risk, proactively mitigate issues, and elevate to leadership as needed to ensure customer success and satisfaction.

About You

• Bachelor’s Degree required.
• 5+ years of experience in Customer Success, Account Management, or a related role, supporting customers within academic libraries, government, higher education, K–12, public libraries, or publis...