Job Description

  • Support the Customer Success and SMB Sales team in managing client accounts and onboarding activities.

  • Assist in handling customer queries, follow-ups, and basic support coordination with technical teams.

  • Help track customer engagement, renewals, and upsell opportunities.

  • Maintain CRM records (leads, opportunities, customer interactions, and follow-ups).

  • Assist in preparing sales proposals, quotations, and client presentations.

  • Conduct market and customer research for SMB segments.

  • Support lead generation activities (email campaigns, LinkedIn outreach, inbound queries).

  • Participate in client meetings and prepare meeting notes and action items.

  • Monitor customer satisfaction metrics and feedback.

  • Prepare weekly and monthly reports on sale...

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