CUSTOMER SUCCESS LEADER – BARUERI/SP

Customer success leader – Barueri/SP

Responsabilidades

• Define and execute the customer segmentation strategy, value propositions, and end-to-end customer journeys, ensuring differentiated and meaningful experiences across all touchpoints.
• Govern the contact strategy (contact ruler) and lead Customer Feedback initiatives, translating voice‑of‑customer insights into the resolution of pain points and continuous experience improvement.
• Develop a robust portfolio of customer benefits, design and execute sell‑out campaigns, and lead the management of the Loyalty Program, maximizing engagement, adoption, and ROI.
• Ensure strong engagement of Customer Marketing actions with the commercial organization, capturing field feedback to enhance program effectiveness.
• Lead the relationship programs for large farmers and indirect‑sales farmers, fostering loyalty, advocacy, and long‑term partnership.
• Manage the portfolio of d...