Job Description

Description

Customer Relationship Management

  • Act as the first point of contact for customers for ongoing business, operational, and application-related needs.
  • Build and maintain trusted relationships with customer stakeholders at operational, technical, and leadership levels.
  • Understand customer objectives, success criteria, and operational context.
  • Lead regular customer engagements, including monthly touchpoints and periodic business reviews.

    • Customer Success & Retention

  • Own customer health, satisfaction, and retention outcomes for assigned accounts.
  • Monitor usage, adoption, and engagement trends to ensure sustained value realization.
  • Proactively identify adoption risks and coordinate mitigation plans with internal teams.
  • Support renewals by ensuring strong relationships, active usage, and customer satisfaction.

    • Implementations & Onboarding

  • Lead or contribute to new customer impl...

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