Job Description

ATTENTION: OPEN TO INTERNAL APPLICANTS

Role Summary

The Customer Success Lead is a critical leadership and enablement role within the Client Solutions organization. This position is responsible for strategic planning, operational oversight, and leadership of the Client Success Partner (CSP) team. The Lead plays a pivotal role in enabling revenue retention, risk mitigation, and revenue growth across the Client Success portfolio. This role also manages a personal book of business while coaching, developing, and elevating the performance of CSPs.

Key Responsibilities

  • Lead and support the Mid‑Market Client Success Partner Team through targeted enablement initiatives and performance management.
  • Serve as both player and coach—balancing personal account responsibilities with leadership duties.
  • Manage a Team of 7 to 10 CSP’s managing 15 to 20 complex accounts each within the Mid‑Market vertical, representing $15M–$20M ...

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