Customer Success Guide

This is an exciting opportunity to join ServiceNow’s Customer Excellence Group (CEG) as a Customer Success Guide, operating from our office in Bengaluru. As an experienced team member, you will take independent ownership of a complex portfolio of APAC customers, driving platform adoption, retention, and measurable business outcomes. At this level, you are expected to operate with greater autonomy, bring strategic insight to customer engagements, and informally mentor junior team members.

What you get to do in this role:

Customer Portfolio Ownership

• Independently manage a complex portfolio of APAC customers, with clear ownership of outcomes, health metrics, and renewal risk.
• Develop and execute customer success plans with well-defined goals, timelines, and measurable success criteria.
• Proactively identify adoption gaps and risks, and drive resolution without requiring manager escalation....