Customer success & growth manager

Build Meaningful Customer Relationships Become a trusted partner throughout the customer journey. Conduct proactive outreach, pulse checks, customer reviews, and strategic follow‑ups. Build long‑term relationships focused on trust, engagement, and success. Advocate for customer needs internally. Create memorable customer experiences that drive loyalty and long‑term partnerships. Drive Customer Success and Retention Monitor customer health, engagement trends, platform usage, and adoption metrics. Identify churn risks proactively and develop retention strategies. Support customers in maximizing value and outcomes. Manage escalations and difficult conversations with empathy and professionalism. Improve customer engagement and long‑term adoption. Support Customer Growth Initiatives Identify opportunities to increase engagement and account expansion within existing customers. Support renewals, customer development initiatives, upsell opportunities, and account growth efforts. Contribute to ...