Customer Success Global Process Owner

Elevate customer satisfaction as a Global Process Owner at Equinix in Toronto, Ontario. This full-time role emphasizes process transformation, collaboration, and technology integration to enhance customer experience.
Equinix is seeking a staff-level Global Process Owner focused on Customer Success. You will lead cross-functional initiatives, design customer lifecycle processes, and improve operational efficiencies. This position is critical to achieving retention and growth objectives through strategic collaboration and governance.
Key Responsibilities:
• Partner with leadership to identify process improvement opportunities
• Define and document global standards across customer lifecycle
• Collaborate with teams on customer lifecycle initiatives
• Measure and refine processes using defined success metrics
• Act as an advisor on customer lifecycle effectiveness
Requirements:
• 10+ years in Customer Transformation or Commercial Operations
• Experience with c...