Job Description
Location: Johar Town, Lahore
Shift Timing: Night Shift, 7-4pm
Experience Required: 2–3 Years
Job Summary
We are seeking a proactive and customer-focused Customer Success Specialist with 2–3 years of experience to join our team in Johar Town, Lahore. The ideal candidate will be responsible for building strong relationships with customers, ensuring successful onboarding, driving product adoption, and maintaining high levels of customer satisfaction and retention during night shift operations.
Key Responsibilities
Act as the primary point of contact for assigned customers, ensuring a seamless customer experience
Onboard new clients and guide them through product features, usage, and best practices
Monitor customer engagement and proactively address issues to improve retention and satisfaction
Handle customer queries, concerns, and escalations in a timely and professional manner
Collaborate with internal teams (Sales, Support, Operations) to resolve customer i...
Shift Timing: Night Shift, 7-4pm
Experience Required: 2–3 Years
Job Summary
We are seeking a proactive and customer-focused Customer Success Specialist with 2–3 years of experience to join our team in Johar Town, Lahore. The ideal candidate will be responsible for building strong relationships with customers, ensuring successful onboarding, driving product adoption, and maintaining high levels of customer satisfaction and retention during night shift operations.
Key Responsibilities
Act as the primary point of contact for assigned customers, ensuring a seamless customer experience
Onboard new clients and guide them through product features, usage, and best practices
Monitor customer engagement and proactively address issues to improve retention and satisfaction
Handle customer queries, concerns, and escalations in a timely and professional manner
Collaborate with internal teams (Sales, Support, Operations) to resolve customer i...
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