Customer Success Executive

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Flexibility to work remotely or in a hybrid model
• Collaborate with C-level executives and industry leaders
• Drive innovative solutions that impact business transformation
• Work in a supportive and inclusive environment that values diversity

What to Expect (Job Responsibilities):

• Lead the post‑sales transformation for customers, ensuring alignment with their goals and ServiceNow’s offerings
• Collaborate with Account Executives to develop and implement integrated pre‑ and post‑sales strategies
• Identify risks to success and devise strategies to mitigate them, facilitating smooth value realization
• Guide the Customer Success team to meet operational KPIs such as adoption, renewals, and customer satisfaction
• Establish and review success metrics and milestones ...