Customer Success Executive

Description

As a Customer Success Manager, you will be responsible for helping Siteimprove customers succeed and grow with our platform. You will manage a portfolio of customers and support them through a mix of 1:1 engagement and scalable programs (such as webinars, onboarding journeys, and digital campaigns). Your focus will be to drive product adoption, retention, and expansion while helping customers realize measurable value. In this role, you will work with customer data, automation, and structured playbooks to deliver Customer Success at scale. You will collaborate closely with Sales, Marketing, Services, and Support to ensure consistent and strong customer experience. This role is suited for someone who is commercial driven, curious, ambitious, and eager to learn in a fast-paced SaaS environment.

What you will be doing

Portfolio...