Customer Success Engineer

The primary role of a customer success engineer is to provide technical support through advanced troubleshooting, root cause analysis, and code fixes for the Paymentus application. The role requires interfacing with both internal and external clients by email and phone.

Essential Functions / Responsibilities

• Handle cases raised by customers and internal teams for issues with the Paymentus platform
• Assess issues and understand the problem
• Investigate the root cause of the problem through reviewing logs and data
• Provide a workaround or solution to the customer
• Design, write, and enhance tools for external and internal usage
• Respond to urgent issues raised off hours when on-call

Education and Experience

• A bachelor's degree in computer science, engineering, or a related field.
• 2+ years’ experience troubleshooting web s...