Customer Success Engineer

We are seeking a Customer Success Engineer to join our team in India. The ideal candidate will be responsible for ensuring our customers are successful in utilizing our products and services. This role requires a blend of technical expertise and customer-centric focus to drive customer satisfaction and retention.

Responsibilities

• Act as a primary point of contact for customers post-implementation, ensuring their success with our product.
• Provide technical support and guidance to customers, helping them troubleshoot and resolve issues.
• Conduct training sessions and workshops for customers to maximize product usage.
• Gather customer feedback and communicate insights to the product development team.
• Develop and maintain strong relationships with customers to foster loyalty and retention.
• Monitor customer health metrics and proactively address potential issues before they escalate.

Skills and Qualificat...