Customer Success Engineer — Elevate Client Experience

Prudential plc is seeking a Customer Service Associate to provide information on products and services, resolve complaints, and support administrative functions at the Customer Center. You will handle inquiries via over-the-counter, email, or phone, guide policyholders in enrollment, and ensure accurate processing of new and aftersales transactions.

The role involves pre-screening new business applications, processing payments, and coordinating with Head Office for document dispatch while