Customer Success Enablement Manager

The Role

The Customer Success Enablement Manager is an operational, hands-on role responsible for enabling technical and post-sales teams in a B2B SaaS environment. This role ensures that Implementation Managers, Customer Success teams, and Partners are technically confident, product-fluent, and ready to support customers across the full lifecycle — from pre-sales through onboarding, adoption, and expansion.

This role sits at the intersection of product, technology, and enablement, translating complex SaaS capabilities into scalable learning experiences, technical playbooks, and hands-on training that drive faster ramp, stronger customer outcomes, and partner success.

What You’ll Build

• Execute a technical enablement strategy for SaaS solutions across: Implementation & onboarding, Customer Success Enablement and Partner Enablement.
• Build role-based, lifecycle-aligned enablement programs that support: Product launches, N...